Jun 01, 2017 Unfortunately, my Windows 10 installation then got corrupted and I had to reinstall the operating system. After that, I again tried to install Acrobat XI Pro using the same serial number, but it would not allow the installation, saying 'the serial number you entered is invalid. Please try again with a valid serial number.' Make sure that the number you enter is the serial number. Serial numbers are 24-character numeric strings. Do not enter alphabetic characters. For help, see Find your serial number. Ignore the hyphens when you enter the serial number. If you have a volume serial number, use the installer that is either downloaded from the Adobe licensing.
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Error 'Invalid Serial Number' when you try to install Acrobat (6.0, 7.0, or 3D on Windows)
Issue
When you try to install Adobe Acrobat, the installer returns the error 'Invalid Serial Number' and quits.
Solutions
Do one or more of the following solutions:
Solution 1: Reenter the serial number.
Start the installer and use the number keys at the top of your keyboard (not the keypad on the side of your keyboard) to reenter the serial number exactly as it appears on the title page of the user guide, registration card, or CD-ROM holder included with the application. Make sure to use upper and lower case as they appear in the serial number, and do not insert any spaces.
Solution 2: Make sure that your serial number matches the product version.
Contact Adobe Customer Services at 1-800-833-6687 to make sure that you have a standard serial number for Acrobat 6.0 , Acrobat 7.0 Standard , Acrobat 7.0 Professional, or Acrobat 3D.
Alternately, you can open the CD_Info.txt file on x:Customer Support (where x: is the drive letter for your CD-ROM drive) to determine what disk you have. For Example,
Acrobat 7.0 Professional Volume (AOO):
CD Part Number: 90054604; 90054607
CD Description: Adobe Acrobat 7.0 Professional Windows English License
CD Build Date: Tue Dec 14 06:21:05 2004
Acrobat 7.0 Professional Retail:
CD Part Number: 90054595CD Description: Adobe Acrobat 7.0 Professional Windows English Retail CD Build Date: Tue Dec 14 06:13:09 2004
Acrobat 7.0 Standard Retail:
CD Part Number: 90054885
CD Description: Adobe Acrobat 7.0 Standard Windows English Retail
CD Build Date: Tue Dec 14 05:45:19 2004
![Invalid Invalid](/uploads/1/2/6/4/126433865/420140861.jpg)
Acrobat 3D Retail:
CD Part Number: 90068555
CD Description: Adobe Acrobat 3D (Version 7.0.7) Windows English/French/German Retail
Windows 10 Serial Number Free
CD Build Date: Fri Jan 20 19:15:48 2006
Solution 3: Install Acrobat in a simplified mode.
Device drivers and software that load automatically with Windows (for example, screen savers, virus-protection utilities) can conflict with the Acrobat installer. To prevent conflict, reinstall Acrobat while Windows is in a simplified mode, which disables some nonstandard device drivers.
To install Acrobat in a simplified mode on Windows XP:
1. Insert the Acrobat CD into the CD-ROM drive.
2. Copy the Acrobat 6 or Acrobat 7 folder from the Acrobat CD to the desktop.
3. Disable startup items and restart Windows:
a. Choose Start > Run.
b. Type msconfig in the Open text box, and then press Enter.
c. Click the Services tab, click Hide All Microsoft Services, and then click Disable All.
d. Click the Startup tab, click Disable All, and then click OK.
System Serial Number Windows 10
e. In the System Configuration dialog box, click Restart.
f. In the Desktop dialog box, click OK to start Windows.
4. Start the Acrobat installer in the Acrobat 6 or Acrobat 7 folder, and then follow the on-screen instructions.
To install Acrobat in a simplified mode on Windows 98 (Acrobat 6.0 only):
1. Insert the Acrobat CD into the CD-ROM drive.
2. Copy the Acrobat 6 folder from the Acrobat CD to the desktop.
3. Disable startup items:
a. Choose Start > Run.
b. Type msconfig in the Open text box, and then click OK.
c. Click the General tab to start the System Configuration Utility.
d. Select Diagnostic Startup - Interactively Load Device Drivers And Software, and then click Apply.
e. Click OK, and then click Yes in the Systems Settings Change dialog box to restart Windows in Safe mode.
4. Select option 3, Safe Mode, from the Microsoft Windows 98 Startup Menu, and then press Enter.
5. Start the Acrobat installer in the Acrobat 6 folder, and then follow the on-screen instructions.
Solution 4: Make sure that only one Acrobat installation is running.
![Windows Windows](/uploads/1/2/6/4/126433865/834999731.jpg)
Make sure that only one session of setup.exe is running by checking the taskbar for multiple installer icons. If more than one installation session is running, close all open sessions, restart the computer, and reinstall Acrobat.
Solution 5: Delete temporary files.
Temporary files remaining from a previous installation of Acrobat or another application might cause a conflict with the Acrobat installer. These files are not needed after installation, so you can safely remove them. You may need to make hidden files visible for this procedure.
To show hidden files, hidden folders, and all file name extensions in Windows Explorer:
1. In Windows Explorer, choose Tools > Folder Options.
2. Click the View tab in the Options dialog box.
3. Select Show Hidden Files And Folders.
4. Deselect Hide File Extensions For Known File Types.
5. Click OK.
To remove temporary files:
1. Choose Start > Run.
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2. Type %tmp% in the Open text box, and then press Enter.
3. Delete all of the files in this folder.
Solution 6: Create a new administrator profile and install Acrobat. (Windows 2000 and XP only)
Note: If you are a member of a domain, log into the domain as a different user, and then install Acrobat.
1. Choose Start > Run, type lusrmgr.msc in the Open text box, and click OK.
2. Select the Users folder in the right pane, and then choose Action > New User.
3. In the New User dialog box, type Administrator in the Description field, complete the remaining fields, and then click Close.
4. Right-click the newly created user and select Properties.
5. Select the Member Of tab and click the Add button.
6. Type Administrators in the 'Enter the object names to select' field, and click OK.
7. Click OK to close the User Properties window.
Note: If creating a new user profile solves this problem, you may have a corrupt user profile. Refer to the Microsoft Knowledge Base article on migrating corrupted user profiles to new user profiles on the Microsoft website at http://support.microsoft.com/kb/811151/en-us . This information is provided as a courtesy only. Adobe Technical Support does not support migrating corrupted user profiles to new user profiles. For more information or help with this process contact your system manufacturer or Microsoft Corporation.
Solution 7: Install Acrobat from the command line.
To install Acrobat from the command line:
1. Choose Start > Run.
2. In the Open text box, type the following command line, where x is the drive letter for your CD-ROM drive:
-- For Adobe Acrobat 7 Standard:
msiexec /i 'x:Adobe Acrobat 7.0 StandardAcrostan.msi' /qb ISX_SERIALNUMBER= [serial number, including dashes]
-- For Adobe Acrobat 7 Professional:
msiexec /i 'x:Adobe Acrobat 7.0 ProfessionalAcropro.msi' /qb ISX_SERIALNUMBER= [serial number, including dashes]
-- For Adobe Acrobat 3D:
Windows 10 Serial Number Invalid Key
msiexec /i 'x:Adobe Acrobat 3DAcro3D.msi' /qb ISX_SERIALNUMBER= [serial number, including dashes]
Solution 8: Remove any installations in progress.
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see the Windows documentation or contact Microsoft.
1. Choose Start > Run.
2. In the Open text box, type regedit , and click OK.
3. Open the key HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionInstaller
4. Delete the Inprogress key.
Background information
When you install Acrobat, you may encounter conflicts due to an incorrect serial number, previous incomplete installations, corrupted user profiles, or startup items that prevent Acrobat from installing. Eliminating these conflicts enables Acrobat to install correctly.
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I get the error 'The serial number is not valid for this product' when installing Creative Suite
Complete the following steps if you enter the serial number for your Creative Suite or stand-alone Adobe product and get the error message “This serial number is not valid for this product.'
Solution 1: Check your installer and reenter the serial number
Computer Serial Number Windows 10
Make sure you are using the correct installer for your product and platform.
- Always use the suite installer, not an installer for a single product, unless you have Acrobat 9, Adobe Premiere Pro CS4 (32 bit), or After Effects CS4 (32 bit). These products require a separate serial number and media. You cannot install these products with the Creative Suite serial number and media.
- The Creative Suite serial number does not work with an individual product installer. To install only some Creative Suite products, choose Custom Install in the Creative Suite installer, and then select the products you want to install.
- The installer is platform-specific. The serial number for Windows does not work for Mac OS.
Make sure that the number you enter is the serial number.
- Serial numbers are 24-character numeric strings. Do not enter alphabetic characters. For help, see Find your serial number.
- Ignore the hyphens when you enter the serial number.
- If you have a volume serial number, use the installer that is either downloaded from the Adobe licensing website or obtained from the original DVD accompanying the product.
If your serial number is for a different language than the installation language you select (for example, you purchased a German Creative Suite, but attempt to install it in English), you will get an invalid serial number error. Reinstall the product, choose the correct language, and enter the serial number when prompted.
Note:
The following language-specific software installs two language packs. You can install in one language and enter the serial number from the other without getting an invalid serial number error.
- en_US (Universal English)en_GB (International English)
- fr_FR (French)fr_CA (French Canadian)
- es_ES (Spanish)es_MX (Latin American Spanish)
Solution 2: Delete the activation database files
Activation database files that are corrupted or have incorrect file permissions can prevent your product from installing correctly.
- Delete the Adobe PCD folder and caps.db file from the following locations:Windows:
- Program FilesCommon FilesAdobeAdobe PCD
- Program FilesCommon FilesAdobecapscaps.db
Mac OS:- /Library/Application Support/Adobe/Adobe PCD
- /Library/Application Support/Adobe/caps/caps.db
- Restart your Adobe application. Enter the serial number when prompted.If you are not prompted to enter a serial number or the application won't open, uninstall and reinstall the application.
- Uninstall the application, if necessary. For Creative Suite applications, uninstall the entire Creative Suite, not just a single application.Note:If you are having problems with a stand-alone version of Lightroom, you must uninstall several files manually, after running the uninstaller. For instructions, see Uninstall Lightroom manually.
- Reinstall the applications, using the Creative Suite installer and serial number.Note:You can download the product directly from the Other downloads page on adobe.com, and then reinstall.
Solution 3: Run the CC Cleaner Tool and reinstall
Windows 10 Serial Number Invalid Codes
The Creative Cloud (CC) Cleaner Tool can remove installation files for Creative Suite applications that are corrupted or that are causing problems with a new installation.
Note:
The Creative Cloud Cleaner Tool is designed to run after you uninstall your Adobe application. Run the appropriate uninstaller to remove the application producing the invalid serial number error first, and then run the CC Cleaner Tool.
- Uninstall the application. For Creative Suite apps, uninstall the entire Creative Suite, not just a single application.Note:If you are having problems with a stand-alone version of Lightroom, you must uninstall several files manually, after running the uninstaller. For instructions, see Uninstall Lightroom manually.
- Download the CC Cleaner Tool.Windows:AdobeCreativeCloudCleanerTool.exeMac OS:AdobeCreativeCloudCleanerTool.dmg
- Run the CC Cleaner Tool, following the onscreen instructions to remove the desired application.For detailed instructions on how to run the CC Cleaner Tool, see Use the Creative Cloud Cleaner Tool to solve installation problems.
- Download the product from the Other downloads page and reinstall.Note:Check the system requirements before downloading and installing the product.
- In the serial number dialog box, delete the serial number and select I Want To Try. Then click Next.
- In the Software Setup dialog box, select I have a serial number and want to license this product.
Solution 5. Create a new user account and reinstall the product
Occasionally, a user account can become corrupted and prevent the Adobe installer from accessing or creating the necessary files and folders. Create a different account, log in to the new account, and then try to reinstall the Adobe application.
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